This past weekend I discovered that my original Jawbone bluetooth headset had broken.  I could not snap it back together.  I called Aliph (1-877–254-7426) customer support.  I wanted to get an estimate of how much it would cost me to have them repair it.  They asked for some basic information like name, did I have the unit with me, and my phone number. I did not have the unit with me and told the representative that I was certain it was more than a year old. I understood it was out of warranty.  When they asked for my phone number I in turn asked them why they needed that information.  DId they need to call me back regarding an estimate?  

I then learned that they do not repair, fix, replace, or exchange their Jawbone products that are beyond warranty coverage.  I was rather shocked by this information. I again explained that I was willing to pay, but was told they have no option for me. Actually they do have one option, buy a new headset.

I had not told the representative that only hours before I had purchased the new Jawbone from a big retail store.  I have now taken 24 hours to sit back and think about this situation.  I have decided that I will speak with my wallet in this case and return the new Jawbone.  I will not do business with a company that refuses to help a customer repair a broken device, simply because the product is out of warranty.  Imagine if a car company refused to either service or provide parts for their cars that are out of warranty.  If you are looking for a bluetooth headset, I suggest avoiding products from Aliph.